We know that a lot of our wonderful customers are unfortunately having to cancel or postpone their weddings, and that our new customers are unsure of the situation within our bridal boutiques right now. We also know that you have many questions for us during this difficult time. We aim to answer some of these here.
My first appointment is coming up. Will this still be held?
We are currently open for business as usual, until the government advises us otherwise, but with extra precautions in place. These extra precautions include more guidance to customers when they visit, including limiting the number of guests you bring along to your appointment. Please click here read our new appointment guidelines.
I have my first fitting coming up. What should I do?
We're currently open for appointments as usual, and have increased our turnaround time on alterations to between 1-4 weeks. This means you should be able to attend your final fitting within a month of your first fitting.
As part of the additional precautions we've put in place in all boutiques, we are advising you to attend your first fitting appointment alone, or bring a maximum of one guest. This appointment will be spent discussing the physical requirements for your alterations and pinning your dress, so this won't be the best opportunity to show off your gorgeous gown - and limiting the number of people we have in our boutiques at any one time will help with social distancing, keeping our staff and other customers safer.
I have my final fitting coming up. What should I do?
If your gown has already been altered and you have your final fitting booked, we'd advise you attend this final fitting, try on and collect your dress - even if your wedding has been postponed.
You will be more than welcome to visit us for another fitting closer to your rescheduled date, though additional charges may apply.
We will also offer to resteam your gown free of charge so that, even if it has been in storage for a while, it's pristine and as good as new for your big day.
My wedding has been postponed or cancelled. What if I change size between now and the big day, and my dress no longer fits?
We have a restocking policy in place which applies to all our customers, subject to Terms & Conditions (you should have been given a copy of these during your appointment - just get in touch if you've mislaid them). This means that we may be able to swap your dress for the size you need at that time. We also have restocking policies in place for our bridesmaid and flower girl dresses.
You are also more than welcome to book a one-to-one consultation with one of our seamstresses at any time, and they can talk you through possible alterations. Our seamstresses are highly skilled and very familiar with every design in our boutiques - some are actually on our design team! - so there's no-one better to ensure your gown looks exactly how you want it to on the big day.
I'm on a payment plan with Elite Bridal. What should I do?
We're advising all customers who are on a payment plan to pay off their balance sooner if possible and collect their items. This is because we're aware that should the government advise our boutiques to close temporarily, most of our customers would feel more comfortable storing their gown in their own home.
If you can't afford to pay for your dress in full right now, we are able to accept payment via BACS transfer. Message us through our website or social media for details.
I have items on order. When will they arrive?
At the moment, all our orders are running as usual. At most we're experiencing some slight delays, and if your order is affected our bridal advisors will alert you as soon as they possibly can.
If you're worried about your order with us, feel free to get in touch online or by contacting your boutique directly - however, our bridal advisors will be in touch straight away if there is any issue with your order, or as soon as it has arrived with us in the boutique.
How can I keep in touch with you?
We understand this is a really stressful time for many of our customers, and want you to know that you can contact us at any time to discuss any concerns you have directly.
Should our boutiques be advised to close temporarily, we will still be monitoring all queries from customers through social media and through our website, so you can always get in touch with us.
Follow us on Facebook, Instagram and Twitter @elitebridaluk for more updates.